- 0484 335 597
- info@illuminatesupports.com.au
Our services are crafted to help you live a fulfilling life, whether at home, in the community, or through specialised care. We understand that every individual has different needs and preferences, which is why we take a personalised approach to support.
With over 100 years of combined experience in the disability sector, our team is well-equipped to offer the guidance and care you deserve.
Our Community Access service helps you engage in social activities, meet new people, and participate in events that interest you. Whether you're looking to join a local club, attend a community event, or simply enjoy social outings, we provide the support you need to get involved. We aim to enhance your sense of belonging and connection within your community.
In-Home Support is designed to assist with daily tasks and activities, allowing you to maintain your independence at home. From assisting you with household chores to meal preparation, our support team are here to make your daily life more manageable and comfortable. We work closely with you to ensure that our services fit seamlessly into your routine.
Navigating the NDIS can be complex, but our Support Coordination service is here to simplify the process. Our coordinators help you understand your plan, connect you with the right services, and manage your supports effectively.
Our Psychosocial Recovery Coaching service supports participants in managing mental health challenges. The coach will help you explore available services and supports, connect you with mental health services, and guide you through the NDIS process.
Respite Services provide a much-needed break for both participants and their families. Whether it's for a single night or an extended period, our respite care offers a safe and enjoyable experience. We tailor our respite services to your interests, so your time with us is both relaxing and memorable. This service also provides relief for caregivers, giving them peace of mind and time to recharge.
We take the time to get to know you and understand your specific needs and goals so that we can provide personalised support. Please contact us to discuss your needs and we can provide more detailed recommendations and find the best support options for you.
Our Personalised Support Manager will get to know you and then find support workers who match your personality and preferences.
You will then be provided with the profile of the recommended support worker to review, helping ease you into the process. As your comfort is our priority, the manager can attend the initial meeting with your support worker to help create a smooth introduction.
Yes, we prioritise matching you with a support worker whose personality and skills align with your preferences and needs. You will be provided with the profiles of the recommended support workers and can advise who you would like to work with.
We then check in with you periodically to make sure your team is providing the right level of support.
If after meeting or working with someone you don’t feel they’re the right fit, we can try again.
We are committed to protecting your privacy. Our team members do not wear boldly identifying uniforms, and we do not use photos of staff or participants in our marketing. This helps us maintain a discreet presence and respect your choice to keep your support private.
Support Coordination focuses on helping you navigate your NDIS plan, connect with appropriate services, and manage your supports effectively. Psychosocial Recovery Coaching provides additional support provided by someone with mental health experience. The difference between which support level you require is usually identified within your NDIS plan.
Yes, we understand that support needs can arise at any time. We offer flexible scheduling, including after-hours and weekend support, to accommodate your needs.
We currently provide support to any NDIS participant who is plan managed or self managed.
Our team is made up of experienced and trained professionals who are dedicated to providing high-quality care. We regularly review and update our practices to meet the highest standards and gather feedback from participants to continuously improve our services.
Yes, our Support Coordination service includes assistance with NDIS paperwork and planning. We help you understand your plan, manage your budget, and connect with the right services to meet your goals.
Our team at Illuminate Supports is here to help you every step of the way. Whether you’re looking to engage more with your community, need assistance at home, or require specialised support, we have a service that can help. Contact us today to discuss your needs and learn how we can provide the personalised care you’re looking for.
